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Google intends to become also an important actorIt can now measure the real degree of opposition We have doubled in volume compared to last year9 billion or 32 billion euros see analysis at pThe Greek crisis has scarcely improved their imageIt is estimated victim of an orchestrated by the PS political CabalWe have seen positive signs in many areasThere are also technical obstacles to overcomeThe nomest already easy to understand EnglishAccording to Euronext not likely before OctoberRivalis, partnership network specializing in assistance to the management of the TPE, developing tools to assist experts and their end customers in the proper management of their business more than 15 years. With the implementation of version 4.6 of its software, the creation of client CRM (CRM) tool and a platform of support, sign continues momentum, resolutely turned to new technologies.
Rivalis 4.6: mobility at the heart of this new version in January 2009, Rivalis 4 is today a major upgrade with the release of version 4.6. Totally focused on the use of new technologies, teaches welcomed these new features to meet frequent situations of mobility of clients artisans. For example, the status dashboard is now available on the Internet, via the users Rivalis club. Updated twice in the day, it allows the user on the move to consult his situation or share them in an strategic appointment, with his banker for example. Similarly, automatic recovery related to unpaid invoices, is now sent via the Internet in PDF format. And when an overflow due to regulations, this stimulus may also be sent to the final customer of the artisan by SMS. It is sufficient to make the request to the expert, will register it its operator and will pursue a paying service. "Receipt of information by SMS is ideal for the expectations of our end customers." If they do not always travel with a computer, they still have their mobile on them and the new generation of smartphones for example offers many opportunities. "We want to offer our customers a true coaching value-added through simple to use tools," said Nicolas Jordan, responsible for trade of Rivalis pole. Version 4.6 is also has links to the Google calendar project management tool. Through a simple SMS or Internet consultation, the contractor receives the reminders about its tasks or appointments. A small revolution for business leaders rather accustomed to the agenda paper.
Research support platform: a hotline new generation with the constitution of his profession in February 2010, Rivalis wished to organize assistance to the experts in their use of the software. And to go to the end of this process, Rivalis creates a support platform dedicated to the questions of experts and customers online: research support platform. Accessible 24/7 and 24/7, this search engine allows experts to find the answer to their questions about their use of the software and the possibilities it offers. 2000 articles are already present on this tool, enriched with direct return of experts, through commissions trades and product conducted by Rivalis. When an expert is not the answer expected via automated processing, human resumed hand to develop a response within 48 hours maximum. "Our experts have expandable hours, corresponding to their independent activities and the pace of their clients." We wanted to consolidate the support already provided by a tool fully adapted to these time constraints. "And provision of a dedicated team seemed indispensable to us," explains Nicolas Jordan.
CRM: support of weight in the mission of experts last innovation, Rivalis experts now have a real customer (CRM) CRM tool to manage their business. "Independent experts have the same constraints as their clients: mobility, the time available, the management of contacts." "They also need tools that accompany them in the management of their business", says Nicolas Jordan. In addition to its management planning and contact management functionality, this tool allows to share information related to the activity of the expert, its exploration, his account of visit etc.
Similarly, Rivalis has included in this tool contact assignment function. Indeed, all prospects aimed directly at the headquarters of Rivalis, through different web sites including, are affected by Rivalis geographically relevant experts. To optimize this procedure, Rivalis added an icon in the home page of the Intranet Rivanoo, which indicates to the expert as soon as a new contact has been assigned. It provides the necessary information to enter in contact with the prospect quickly. This sharing of information will also enable the Rivalis group to monitor the activity of its experts, and to extract their data to determine where the experts need support. Thus, Rivalis may estimate that of marketing actions, such as e-mailing could be useful to experts on certain periods or certain targets.
